Privacy Policy

Last Updated: November 3, 2025

Introduction

Welcome to Donate Your Balance ("DYB," "we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website at donateyourbalance.com (the "Site") or submitting information through our forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you use our services, you may provide us with:

For Donors:

  • Contact information (name, email address, phone number)
  • Gift card information (brand, last 4 digits, estimated balance)
  • Photos of gift cards or receipts (if you choose to upload them)
  • Nonprofit designation (which organization you'd like to support)
  • Mailing address (for shipping instructions)

For Nonprofit Partners:

  • Organization name and contact details
  • Tax-exempt status information (EIN)
  • Banking information (for receiving donations)
  • Contact person name and email
  • Organization website and social media handles

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Technical information: IP address, browser type, device type, operating system
  • Usage data: Pages visited, time spent on pages, referring website
  • Cookies and tracking: Currently, we do NOT use analytics cookies or tracking pixels. If this changes in the future, we will update this policy and provide opt-out options.

Information We Do NOT Collect

We do not:

  • Store full credit card or gift card numbers
  • Collect sensitive personal information (race, religion, health data, etc.)
  • Track your browsing activity across other websites
  • Sell or rent your personal information to third parties

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services

  • Process and verify gift card donations
  • Convert gift card balances into cash donations
  • Transfer proceeds to designated nonprofits
  • Communicate with you about your donation status
  • Provide customer support and respond to inquiries

To Improve Our Services

  • Analyze how users interact with our Site
  • Identify technical issues and improve performance
  • Develop new features and services

To Communicate With You

  • Send confirmation emails after form submission
  • Provide updates on donation processing
  • Respond to questions or support requests
  • Send important notices about our services (we will NOT send marketing emails without your explicit consent)

For Legal and Security Purposes

  • Comply with legal obligations
  • Prevent fraud and protect against security threats
  • Enforce our Terms of Service
  • Protect the rights and safety of DYB, our users, and others

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:

With Third-Party Service Providers

Tally.so (Form Processing)

  • We use Tally to collect and manage form submissions
  • When you submit a donor or nonprofit form, your information is transmitted to and stored by Tally
  • Tally's privacy practices are governed by their own privacy policy: https://tally.so/help/privacy-policy
  • Tally may store your data on servers located in the United States and Europe

Cloudflare Pages (Hosting)

  • Our website is hosted on Cloudflare Pages
  • Cloudflare may collect technical information (IP addresses, request logs) to provide hosting services and security
  • Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/

Payment and Gift Card Processing Partners

  • We work with vetted third-party partners to verify gift card balances and convert them to cash
  • We only share the minimum information necessary to process your donation
  • These partners are contractually required to protect your information and use it only for processing purposes

With Nonprofit Organizations

If you designate a nonprofit to receive your donation, we will share:

  • Your name (unless you request to remain anonymous)
  • Donation amount
  • Date of donation

We will NOT share your contact information, gift card details, or other personal data with nonprofits unless you explicitly authorize us to do so.

For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal processes (subpoenas, court orders)
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of DYB, our users, or the public
  • Investigate fraud or security issues

In Business Transfers

If DYB is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site before your information becomes subject to a different privacy policy.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: Our Site uses HTTPS/SSL encryption to protect data transmitted between your browser and our servers
  • Third-party security: We partner with reputable service providers (Tally, Cloudflare) that maintain industry-standard security practices
  • Access controls: We limit access to personal information to authorized personnel only
  • No long-term storage: We do not store sensitive gift card information (full card numbers, PINs) on our servers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

What You Can Do:

  • Use strong, unique passwords if you create an account with us in the future
  • Do not share sensitive information (full card numbers) via unencrypted email
  • Report suspicious activity to us immediately at contact@donateyourbalance.com

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to:

  • Request a copy of the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Ask us to update your contact details

Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal compliance or to complete a transaction you initiated).

Objection and Restriction

You may object to or request restrictions on certain uses of your information, such as marketing communications.

Data Portability

You may request a copy of your information in a structured, commonly used format (e.g., CSV, JSON).

Withdraw Consent

If we process your information based on your consent, you may withdraw that consent at any time (though this will not affect processing that occurred before withdrawal).

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: contact@donateyourbalance.com
  • Subject line: "Privacy Rights Request"

We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

6. Retention of Information

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy:

  • Donor information: Retained until the donation is processed and for up to 7 years thereafter for tax and legal compliance purposes
  • Nonprofit information: Retained for the duration of the partnership and for up to 7 years thereafter for tax and legal compliance
  • Technical logs: Retained for up to 90 days for security and performance monitoring

After the retention period expires, we will securely delete or anonymize your information.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@donateyourbalance.com, and we will delete it promptly.

8. International Data Transfers

Donate Your Balance is based in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our Site, you consent to the transfer of your information to the United States. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., nonprofit organization websites, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the personal information we have collected about you in the past 12 months
  • Right to Delete: You can request deletion of your personal information (subject to certain exceptions)
  • Right to Opt-Out: We do NOT sell personal information, so there is no need to opt out of sales
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at contact@donateyourbalance.com with "CCPA Request" in the subject line.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your information based on:

  • Consent: When you voluntarily provide information through our forms
  • Contractual necessity: To process your gift card donation
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligations: To comply with tax and financial regulations

Your GDPR Rights

In addition to the rights listed in Section 5, you have the right to:

  • Lodge a complaint with your local data protection authority
  • Request information about how your data is transferred outside the EEA

To exercise your GDPR rights, contact us at contact@donateyourbalance.com.

12. Do Not Track Signals

Some browsers have "Do Not Track" features that signal websites not to track your online activity. Currently, there is no universal standard for how to respond to these signals. Our Site does not currently respond to Do Not Track signals because we do not use tracking cookies or behavioral advertising.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Post the revised policy on our Site
  • Notify you via email if the changes are material (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Donate Your Balance
Email: contact@donateyourbalance.com
Website: https://donateyourbalance.com

We will respond to your inquiry within 7 business days.

15. Consent

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.